Troubleshooting

You may see minor problems in the Omnitracs web-based applications if you have not applied Microsoft's Critical Updates package. To download critical updates:

1. From the Tools menu in Internet Explorer, click Windows Update.
2. From the Windows Update page, click the Product Updates link.
3. If you have not previously used this method to install product updates, a security warning message prompts you to install the Windows Update Control package. Click the Yes button to install the updates.
4. On the Microsoft Updates page, click the Express radio button.
5. Click the Install Updates button.
6. Follow the instructions to complete the download and installation.

To download critical updates:

1. Click the Windows Start button.
2. In the search box, type Windows Update.
3. Click Windows Update.
4. If updates are available, click Install Updates.
5. Follow the instructions to complete the download and installation.

Browsers often cache (store) web pages and images on your local hard drive so that web pages load faster. If the cache is too full it can cause page errors. Perform the following steps to clear your browser's cache:

1. From the Tools menu of your browser, click Internet Options.
2. In the Temporary Internet Files section, click Delete Files.