Events, Faults

Understanding Faults Events Data

Each row represents a fault event.

Definitions

Vehicle ID

The ID you assigned to the vehicle when you configured it for the Services Portal. If you did not assign an ID, the Vehicle ID is the same as the UA.

Make/Model (Vehicle Make/Model)

The Vehicle's make (manufacturer, model) as it was entered when the vehicle was configured for the Services Portal.

Condition (Fault)

The condition on the vehicle responsible for generating a fault.

SPN

Suspect Parameter Number. A unique ID associated with a fault type. If you need to troubleshoot your fault monitoring alerts, a technician may ask for this number.

FM or FMI

Failure Mode (Indicator). A value that provides information about the specific fault that occurred. If you need to troubleshoot your fault monitoring alerts, a technician may ask for this number.

Active (Fault)

If a fault is active, the reported condition still exists on the vehicle.

Status (Faults)

In Fault Monitoring, a fault's status can be either Open or Closed. Open means the fault requires further action. Closed means you have viewed the fault and taken any appropriate actions.

Working with the Events, Faults Panel

Note: If your query returns more than 10,000 rows, clicking on an event row will not work. Change your search criteria so that fewer rows are returned.

How do I?

See more details for a specific fault?

Click the row representing that fault in the table.

Set one or more faults' Status to Open?

For the appropriate row or rows, click the checkbox after the Status column. Then click Open Selected.

Set one or more faults' Status to Closed?

For the appropriate row or rows, click the checkbox after the Status column. Then click Close Selected.

Change the vehicles in the list?

Enter your search parameters in the Search panel, then click GO.

View Tire alerts?

Click Tires on the Faults/Tires switch in the Search panel.