Claim a Message
A message can be claimed by a user, implying that the claimer took responsibility for it so other recipients can ignore it.
Messages from vehicles are placed in users' mailboxes based on the following:
- Unsolicited return messages go to the members of the vehicle's coverage.
- Reply messages go to the coverage members or to the sender, depending on the forward message setting.
- A return macro message goes to the vehicle's coverage members unless a specific user or address list is specified as the recipient of that macro.
A message can be claimed by a user. Claiming a message implies that the claimer took responsibility for it so other recipients can ignore it. User preferences enable this feature, and a permission controls whether you can claim other users' messages.
To claim a message:
- Click Messages
- Select the unseen message in the list
- Click Claim
The message status changes to Claimed and the message status for all other recipients changes to Ignored.
Additional information:
If your company is not using this feature, clicking Acknowledge changes the status of the message to Seen in your mailbox; the status remains Unseen for other users.
If another user reads the message you claimed and clicks Acknowledge, the message status in his/her mailbox changes from Ignored to Seen.