A message can be claimed by a user, implying that the claimer took responsibility for it so other recipients can ignore it.
Messages from vehicles are placed in users' mailboxes based on the following:
- Unsolicited return messages go to the members of the vehicle's coverage.
- Reply messages go to the coverage members or to the sender, depending on the forward message setting.
- A return macro message goes to the vehicle's coverage members unless a specific user or address list is specified as the recipient of that macro.
A message can be claimed by a user. Claiming a message implies that the claimer took responsibility for it so other recipients can ignore it. User preferences enable this feature, and a permission controls whether you can claim other users' messages.
To claim a message:
- Click Messages
- Select the unseen message in the list
- Click Claim
The message status changes to Claimed and the message status for all other recipients changes to Ignored.
If your company is not using this feature, clicking Acknowledge changes the status of the message to Seen in your mailbox; the status remains Unseen for other users.
If another user reads the message you claimed and clicks Acknowledge, the message status in his/her mailbox changes from Ignored to Seen.