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Omnitracs Knowledge Base

Critical Event Reporting 6.10 Release Notes

These release notes describe changes to the Omnitracs Critical Event Reporting (CER) host software scheduled for release in the late Spring of 2017.

For previous release notes, click here.

System Requirements and Upgrade Information

Ensure Browser Loads Newest Version of Services Portal

It is highly recommended that you clear temporary Internet files before you log in for the first time after the upgrade. Press Ctrl+Shift+Delete to open your browser’s history control panel, then check the box for temporary internet files or caches. Click Delete or Clear to confirm your choice, then close and reopen your browser. This will ensure your browser is loading the newest version of the Services Portal pages. For more information about this process, including browser specific instructions, see the Omnitracs quick reference card on the subject.

Critical Event Video Enhancements and Bug Fixes

  • A new Camera Status Report has been added to the Reports section. This report will only be available for MCP200 and MCP11 0 units with 17XX firmware or later or IVG units with 05XX firmware or later. The Camera Status report is available in PDF or CSV format and provides a quick snapshot of the status and health of your cameras. Information contained in the report includes the device type, UA, and firmware version the camera is paired with; the last time the device communicated back to the host; the vehicle ID the camera is installed in; the camera’s SSID, firmware version, and serial number; and the camera’s power, pairing, and recording status.
  • The new Critical Event Reporting Camera Status Report will only be clickable for users that have permission to view Critical Event Videos. For users who do not have this permission enabled, the report will be grayed out in the list of reports in the Critical Event Reporting application.

Minor Enhancements and Bug Fixes

  • Fixed a minor issue in the Driver Incident Count and Vehicle Incident Count CSV reports that was causing the Filter and State fields to appear in different cells depending on which report was being viewed.
  • Fixed an issue that was causing maps to load sluggishly or not at all when users viewed Incident Reports. This issue may still occur for IE11 users but only after they have loaded several maps.

Known Issues

  • Critical event incidents are displayed in the Incidents list and in reports in the time zone of the local computer accessing the information instead of using the company or user time zone settings from the Customer Portal or Services Portal.
  • The sort function does not work properly when users click the Occurred At column in the incident list.
  • When users try to zoom in to the lowest level on the map, the map does not render completely.
  • The playback error message shows up when a video is uploaded incorrectly, which may make it seem like video is available when it is not.
  • The email notifications for completed/failed/not_available for prequel/sequel requests and custom requests lists all times in PDT regardless of user or company settings or location.
  • When a user downloads a PDF report of any type (Driver Incident Count, Incident Summary, etc.), the file is named "reporting" instead of named according to the type of report.
  • When a user unpairs the camera from the MCP, the icon is not being updated to the red crossed-out icon in the Critical Event Reporting application.
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